Purchase conditions

1. Seller

The seller of the products, responsible for preparing and delivering your order, is Restaurant Palou, Av. de Sant Julià, 198, 08403 Granollers (Barcelona), España. Contact: phone +34 662 52 50 49 or email restaurantpalougranollers@gmail.com.

Orders are placed on the ordering website menu.mobyapp.eu/restaurantpalou/pedir, which runs on MobyMenu, by MobyApp. MobyApp acts solely as the technology platform provider and is not a party to the sales contract between you and the restaurant.

2. How to place an order

• You choose the dishes, the ordering option (takeaway, delivery or at the table) and, where applicable, the pick-up or delivery day and time.
• Before confirming you see a summary with the products, their allergens, delivery charges and the total price, and you can correct it.
• By pressing the order button (and, if you pay by card, by completing the payment) you send a purchase offer to the restaurant. You receive an order number and a tracking link and, if you give us your email, a summary by email.
• The restaurant may accept or reject the order (for example, if a product is out of stock, the kitchen is overloaded or the address is outside the delivery area).
• The contract may be concluded in Spanish, Catalan or English. The restaurant keeps a record of the order.

3. Prices

Prices are shown in euros and include the applicable VAT (IVA); the VAT amount included is shown in the summary. For delivery orders, the delivery charge for your area is added and shown before you confirm. There may be a minimum order amount.

4. Payment

• By card online: payment is processed by Stripe Payments Europe, Ltd. on behalf of the restaurant and paid into the restaurant's Stripe account. Neither the restaurant nor MobyApp has access to your card details.
• At the restaurant: you pay on pick-up, on delivery or at the table, using the payment methods accepted by the restaurant.

5. Pick-up, delivery and table service

Pick-up and delivery times and preparation times are estimates and may vary due to demand or other circumstances. Delivery orders are only delivered to the areas indicated; make sure your address and phone number are correct.

6. Cancellations, rejections and refunds

• If the restaurant rejects or cancels an order paid by card, the full amount is refunded to the same card (it may take 5 to 10 business days to appear).
• To cancel or change an order, call +34 662 52 50 49 as soon as possible. Once the order is being prepared it may not be possible to cancel it.
• If a product arrives in poor condition, incomplete or different from what you ordered, tell us as soon as you receive it so we can put it right, without prejudice to your statutory rights.

7. Right of withdrawal

Under article 103 of Spanish Royal Legislative Decree 1/2007 (General Law for the Defence of Consumers and Users), the right of withdrawal does not apply to these orders, because they consist of food liable to deteriorate or expire rapidly (art. 103 d) that is prepared to order according to your specifications (art. 103 c). This does not affect the refunds described above.

8. Allergens

Information on the 14 allergens that must be declared (Regulation (EU) No 1169/2011 and Spanish Royal Decree 126/2015) is shown on each dish and in the order summary, before payment. Different allergens are handled in the kitchen and traces cannot be ruled out.

If you have an allergy or intolerance, please contact us before ordering (+34 662 52 50 49 or restaurantpalougranollers@gmail.com) and mention it in the order comments.

9. Customer service and complaints

For any question or complaint, contact us (+34 662 52 50 49, restaurantpalougranollers@gmail.com) or visit the restaurant (Av. de Sant Julià, 198, 08403 Granollers (Barcelona), España), where official complaint forms (hojas de reclamaciones) are available. You may also contact the consumer affairs services of your region or town council and, if the restaurant is a member, the Spanish Consumer Arbitration System.

10. Personal data

Your order data is processed as described in the Privacy policy (“Online orders” section).

11. Applicable law

These conditions are governed by Spanish law. If you are a consumer, the courts of your place of residence have jurisdiction.