Job Description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Associate Software Developer is generally-skilled in all areas of front-line IT customer support. Provides first level support to STERIS employees for end user problems and requests as relates to the Pro WFM time and attendance software. Provides remote computer support to USA and Global facility and home based users. Uses problem recognition, research, isolation and resolution steps to diagnose hardware, software and Pro WFM application problems. Performs wireless device support. Monitors and responds to problems assigned in a ticketing system recording conversations and troubleshooting in detail. Assists with training customers on web and mobile versions of Pro WFM. Escalates problems to appropriate I.T. resources when needed. Provides wireless device configuration and administration. Configures and maintains physical clocks. Submits support tickets with UKG for problem resolution and questions that STERIS IT is unable to answer. Creates and maintains standard operating procedures and knowledge base articles. Configures the Pro WFM application per guidance from the user community. Maintains schedules and assists in training users to perform this maintenance.

What You'll do as an Associate Software Developer

End User Support – 

• Provide first level support to STERIS employees.
• Provides digital and phone support for end user problems and requests.
• Diagnose hardware, software and Pro WFM application problems.
• Uses appropriate problem recognition, research, isolation and resolution steps.
• Perform wireless device troubleshooting.
• Keeps detailed record of customer conversation and troubleshooting steps to resolve an issue.
• Provides support for facility, remote facility and home based users.
• Provides support for USA and other global facilities.
• Monitors and responds to ticketing system assignments.
• Assists with training customers on Pro WFM web and mobile applications.
• Escalates when needed; notifying appropriate I.T. resource.

End User Administration - 

• User setup for Pro WFM accounts.
• Configures and deploys mobile devices and performs wireless administration.
• Creates and maintains standard operating procedures and knowledge base articles.
• Updates Pro WFM configurations and maintains rules and schedules.

The Experience, Abilities and Skills Needed

• High School Diploma or GED/Vocational/Technical Degree Preferred
• At least one year of experience in an IT technical support position. 

Soft skill proficiency is critical:

• Telephone etiquette with professional verbal and written communication skills
• Professionalism and cooperation when working with Customers, team members and management is essential.
• Listening and questioning skills
• Self-starter who adapts readily to changes in workload, staffing and scheduling
• Able to receive formal/informal training and retain the information so that it may be applied later at an independent level.
• Able to multi-task and seek out the appropriate resources independently to resolve issues.

Technical proficiency: 

• Account Management/Passwords
• Software:  Windows Operating System, current and prior versions. Including entire Microsoft Office Suite
• Hardware:  Computers, laptops, tablets and desktops
• Wireless – smart devices

What STERIS Offers

At STERIS, we invest in our employees and their families for the long term! STERIS wouldn’t be where it is today without our incredible people. We share our success together with you by rewarding you for your hard work and achievements.

Here is just a brief overview of what we offer:

• Competitive Pay
• Extensive Paid Time Off and (9) added Holidays.
• Excellent healthcare, dental, and vision benefits
• 401(k) with a company match
• Long/Short term disability coverage
• Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Continued training and educations programs
• Excellent opportunities for advancement in a stable long-term career
• #LI-KS1 #LI-Hybrid

Pay range for this opportunity is $65,000-$75,000. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.  Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit .

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

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